Effective Date: 11/10/2023
- Introduction
At Foladesign we are committed to providing our clients with high-quality services and digital products.. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines for refund requests.
- Scope
This policy applies to all services provided by Foladesign, as well as the sale of digital products.
- Eligibility for Refund
You may be eligible for a refund under the following circumstances:
a. Dissatisfaction with Services or Digital Products: If you are not satisfied with the services provided or the quality of our digital products, you can request a refund. To be eligible for a refund in this case, you must provide detailed reasons for your dissatisfaction.
b. Non-Delivery of Services or Digital Products: If we fail to deliver services or digital products as agreed upon in the contract or purchase agreement, you are entitled to a refund.
c. Cancelled Projects: If you decide to cancel a project before it has begun, you may be eligible for a partial refund based on the work that has not been completed.
d. Issues with Digital Product Downloads: If you encounter technical issues while downloading or accessing digital products that prevent you from using them as intended, you may request a refund.
- Non-Eligibility for Refund
You are not eligible for a refund in the following situations:
a. Change in Requirements: If you change the project requirements, scope, or specifications after the project has begun, and this results in additional work or resources, no refund will be provided for the original agreement.
b. Failure to Provide Necessary Information: If you do not provide the necessary information, access, or materials required to complete the project in a timely manner, and this results in delays or project failure, no refund will be issued.
c. Violation of Terms and Conditions: If you violate our terms and conditions or breach the contract, you will not be eligible for a refund.
d. Late Payment: If you fail to make payments as per the agreed-upon schedule, you may not be eligible for a refund.
- Refund Request Procedure
To request a refund, follow these steps:
a. Contact Foladesign: Send an email to [email protected] explaining the reason for your refund request.
b. Provide Supporting Documents: Include any supporting documents, evidence, or details that help us understand your situation better.
c. Evaluation: Foladesign will evaluate the refund request and respond within 10 business days.
d. Refund Process: If your refund is approved, we will process the refund within 15 business days].
- Refund Amount
Refund amounts will be determined on a case-by-case basis and may vary depending on the circumstances. In some cases, a partial refund may be provided.
- Contact Information
If you have any questions or need further information, please contact us at:
Foladesign
[email protected]
- Amendments
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically for updates.
By engaging in our services or purchasing our digital products, you acknowledge that you have read and agreed to this Refund Policy.
Foladesign
